The airline has lost or damaged your suitcase, what can you do?
Losing a baggage is one of the biggest nightmares for air passengers. Mishandled luggage means inconvenience and frustration for holidaymakers. What does it mean when it happen?
1- Wasting time at the airport at the “Lost&Found” office;
2- Incur into expenses to replace the damaged bag, buy essential items from clothing to underwear or cover cost of transport to pick up a delayed bag from the airport ;
3- Fill in a formal complaint at the luggage handling counter at the airport;
4- Most of the time, the monetary refund offered by the airline doesn’t cover the cost of the expenses or the lost items in the suitcase ;
5- Stress and inconvenience of losing expensive items such as gadgets or equipment.
6- Stress and inconvenience caused by arranging the pick-up or delivery of the delayed bag.
WHAT TO DO IN CASE OF A LOST OR DAMAGED BAGGAGE
OPEN AN FORMAL COMPLAINT
Before leaving the baggage hall, go to the “Loft & Found” counter at the airport and open a formal complaint
FILL IN THE
P.I.R.
Fill in the Property Irregularity Report. Make sure to keep a copy along with boarding pass and suitcase barcode.
KEEP ALL THE RECEIPTS
Keep all the receipts of the essential items you buy.
CONTACT US, WE WILL HELP YOU.
Based on the EU Regulation 261/2004 you are entitled to receive a compensation in case of delayed, lost or damaged luggage.