F.A.Q.

Just simply contact us through the form that you find on our web site, send us an email or give us a call. We will think about the rest.
You will be asked to send us all the information and documents that you have e.g. booking number, boarding pass, receipts etc.

You don’t have to waste any more time, get angry or frustrated. We will deal with the airline!

You don’t have to pay anything upfront. We work following the principle that “you will pay us only if we obtain your compensation”. This applied also when we take airlines to court.

In case of success, we will ask 25% of the compensation you receive. Large groups or travel agencies might be offered a discount based on the number of customers.

You are entitled to receive a compensation under the EU 261 Air Passenger Right Regulation and UK regulation:

• Your flight departs from an EU country with any airlines;
• Your destination is an EU country and you fly with an European airline;
• The delay is above 3 hours
• If your flight is cancelled less than 14 days before the departure date and your replacement flight arrives at destination 4 hours after the original arrival time
• In case of boarding denial
• If you miss your coincidence and you arrive at your final destination 3 hours later than the original arrival time

If your flight is cancelled, delayed or overbooked you have rights!

if the flight is delayed, the airline must provide you with food and drinks after 2 hours and two phone calls. If your flight is rescheduled the following day, the airline must provide you with an overnight accommodation and pay for the travelling expenses from/to the airport.

If the airline didn’t offer you any overnight accommodation, food and drinks you were entitled to keep all your receipts. We will make sure the airline will refund your expenses.

If the cancellation/delay caused you further a disruption e.g. you missed a boat connection, your rental car was not available anymore or you couldn’t enjoy your stay at the hotel we can certainly help you.

You will be asked us to send us a proof of the disruption e.g. booking confirmation, receipts, any email or written communication that we can forward to the airline.

You might be entitled to receive a compensation for the missed business opportunity, but we need a proof of the damage.

It depends on the airline. Some airlines are very professional and collaborative and they pay the compensation within 4/6 weeks. Other airlines might take longer.

We will take of everything and will chase the airline until you get the compensation you are entitled to. Even if it takes months, it will be worth!

We will keep you updated!

If you are denied to board because of overbooking, you are entitled to receive the compensation immediately.

If we started the claim on your behalf, we will kindly ask you to forward us the communication.
We will evaluate their offer to make sure that it is a good offer and you are losing anything. Sometimes airline offers to refund the cost of the ticket, but it could be the case that the compensation is more advantageous.

You are entitled to receive a compensation only if the flight is cancelled less than 14 days before the departure date. If the airline cancels your flight 15 days or more before the flight you are entitled to receive the refund of the ticket or a new ticket on an alternative flight that takes you to the same destination.

Yes you can if you arrive to your destination 3 hours later than the original arrival time and your second flight is part of the same booking.

If you book two flights separately (meaning you have two boarding passes) you are not entitled to receive the compensation.

If the airline offers you a reprotected flight, it means that they offer you an alternative flight. It can be performed by the same airline, or by another airline.

You might be entitled to receive a compensation if the alternative flight arrive at destination 4 hours later than the arrival time scheduled for your innitial flight.

Airlines are not accountable in case of exceptional circumstances, which includes unforeseeable or unpreventable events that are outside airlines’ control such as extreme bad weather such as storm, wind or fog, bird strikes, vulcano eruptions, wars, terrorism, disruptions caused by passangers on board etc. It has happened before that airlines claimed exceptional circumstances even if they were not. Always be careful and contact us, we will evaluate your case and collect evidence to proof the exceptional circumstances.

You are not entitled to receive a compensation when you don’t have any document that proof that you were on board or you bought the ticket.

If you flight was cancelled or delayed 14 days prior departure (in this case you can claim an alternative flight or the refund of the fare).

You are not entitled to a financial compensation if you arrive at your destination with less than 3 hours of delay.

If you flight outside the EU.

Some airlines offer heavily discounted air fares to staff or family and close friends of employees. If you travel with staff travel perks you are not entitled to received a monetary compensation.

Yes European and Non-EU citizen have the same rights.

You need to depart from a European airport including UK with any airline or land in a EU country including UK, travelling with a European airline.

The financial compensation depends on the distance of the flight.

• For distances less than 1500 Km: 200€ (majority of destinations in Europe)
• For distances between 1500 and 3500 Km: 400€
• For distances above 3500 Km:600 € (Flight outside the EU)

If your flight is cancelled and the airline offers you an alternative flight, the airline doesn’t have to pay your compensation or can offer a partial compensation if you arrive at your destination not later than 4 hours of the arrival time scheduled for your cancelled flight.

If you are denied to board because of overbooking, you are entitled to receive the compensation immediately.

Yes if the airline offer you a voucher which value is below the Air Passanger Right compensation.

If you voluntarily gave up your seats because of overbooking and the airline offered you an alternative flight, you are not entitled to receive a monetary compensation.

Yes unless the airline offered you an alternative flight that:

• Departs not earlier than 1 hour before your cancelled flight
• Arrived at destination not later than 2 hours from the arrival time scheduled for your cancelled flight

E.g. .
Your cancelled flight was scheduled to depart at 07:30 am and arrive at destination at 10:00 am:

• If the airline offered you an alternative flight with departure at 9am and arrival time at 12.30 am you are entitled to receive a compensation
• If the airline offered you an alternative flight with departure at 6:00 am and arrival time at 08:30 you are entitled to receive a compensation