The EU Regulation Nr. 261/2004 states than when your flight is cancelled, you should always receive support from the airline!
You can get a compensation between 250 € and 600 € if:
- You have been informed about the cancellation less than 14 days before the flight
- The airline didn’t offer any replacement flight
- The replacement flight offered, arrived at destination 4 or 2 hours later than the original arrival time.
- The airline is responsible for the cause of the cancellation. (Exceptional circumstances, such as bad weather exempt airlines to pay a compensation)
- You travel from EU or UK
- You have a valid booking number with passengers names and flight details.
What are your rights in the event of a flight cancellation?
The airline must offer you a replacement flight (sometimes with a different airline) to your original destination or a ticket refund within seven days of the full cost of the ticket
Your are entitled to get a compensation between 250, and 600 € according to the distance of the flight:
- 250€ for flights under 1,500km
- 400€ for flights between 1,500km – 3,500km
- 600€ for flights over 3,500km
Airlines should fully support you by:
- Paying for your meals and refreshments;
- Providing you with a hotel room
- Paying for your travelling expenses between hotel and airport
How much is your compensation?
| Flights 1,500 km or less | 250 € |
| Flights between 1,500 and 3,500 km | 400 € |
| Flights over 3,500 km | 600 € |
Although it is in your right to receive support and compensation, sometimes airlines ignore air passengers claim, that’s why you should ask us!